A: All our products are protected by our 30 days warranty
Q: How can I reach the Kristallum team regarding my order?
A: If you have a question or concern regarding your order, please reach out to email@example.com with your order number or your full name. We will get back to you as soon as possible.
Q: How long until I receive my item?
A: You will receive your product generally between 1 - 7 days depending on the shipping method you select.
Q: Can I change my shipping address after I placed an order?
A: Please email us at firstname.lastname@example.org with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been shipped.
Q: Can I change or cancel my order?
A: If you place an order that isn’t quite complete yet, you will need to reach out to email@example.com right away and request for it to be cancelled. Be sure to include your order number in the request. Once we confirm that we are able to process the cancellation, you can rebuild your order with a clean slate. But please keep in mind that once an order has been dispatched and on transit to you, we will be unable to make any changes or cancellations.
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